Returns & Exchanges
At Free Fly, we want you to be completely satisfied with your gear; that is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our goal is to ensure you have the perfect fit and comfort for your next outdoor adventure.
Visit Returns Portal
Enter your order number and shipping zip code into our online returns center to begin the process.
Select Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
Print Prepaid Label
Download and print your prepaid USPS shipping label and securely package your items for transit.
Ship and Refund
Drop your package at any authorized shipping location; once received, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing